Purchasing

All tables are hand crafted and custom built to the customers exact specifications. Because of this it takes roughly 3-4 weeks from the date the order is placed, before the table will be complete and ready for shipping.

Orders must be submitted in writing, via email, to info@MosaicStoneTables.com – Make sure that you include the following information.

– The name of the table top pattern being used
– The exact size of the table top being ordered
– The exact shape of the table top being ordered
– The quantity of that table top that is being ordered
– Whether an umbrella hole is to be drilled
– Whether the corners are to be clipped
– If there are ANY customizations being requested
– If a matched base is being ordered, the type of base, as well as its height must be included
– If we are handling shipping, we will require the zipcode that the table is shipping to

PLEASE NOTE: The order email that you ship to us will be printed out exactly as it appears, and handed to the foreman of the project. Make sure that you double check all of the information on that sheet for accuracy before submitting it. Any costs associated with errors that arise from information submitted by you will be your responsibility.

Once the order information has been submitted we will send you an invoice which you can pay online. The order must be paid for in full before production can begin.

Blind Drop Shipping

We are happy to blind drop ship these tables directly to the customers of authorized vendors who have signed up for a valid account with us. Wholesale customers will be responsible for all shipping charges FOB our warehouse in Miami, Florida. Contact us for a shipping quote.


Shipping

All orders are manufactured and ship from our warehousing facility in Miami, Florida. Orders ship via common carrier freight to any of the 48 continental United States. We will require the destination address, and a contact name and phone number before any product can be shipped. As soon as the table ships you will receive a tracking number, and the receiver will be put in contact with the freight company to arrange for a window of delivery.

All shipping charges must be paid in full before any product leaves our warehouse.

Upon delivery it is up to the customer to inspect the package carefully before signing for it. If there is any damage to the packaging about the item looks to be in tact, the damage should still be noted down before signing the paperwork. If there is damage visible then the package should be refused and we must be contacted immediately so that we can file a damage claim.

If the item you received is defective or incorrect based on the written order you submitted we will pay for the shipment back to our factory, as well as shipping the replacement part. If the error is based on a mistake made by you, or the end customer, then you will be responsible for all freight and replacement charges.

No merchandise will be accepted by us without a Return Authorization Number, which can be received by contacting us at info@MosaicStoneTables.com


Returns

All of the tables that we manufacture are custom built to our customers exact specifications, and we do not maintain stock on any of these items. Customers who are not satisfied with intact items that were correctly fulfilled can return the item to our warehouse for a refund, minus shipping fees, and a 30% restocking fee. A Return Authorization Number will be required before any returns are accepted. Returns shipped via COD freight will not be accepted.